Frequently Asked Questions

Right after payment you’ll receive an email with your access link. Use the same email address when signing in so your account can be matched automatically.

If you don’t see the message within 10 minutes:

• Check Spam/Promotions folders
• Search for “Clarimedia” in your inbox
• Open the “Ask a question” form and tell us the email used at checkout

Most learners finish in 2–4 weeks with 20–30 minutes per day. It’s self-paced, so you can move faster or slower.

We recommend treating it like a skill gym: consistent short sessions beat a single long weekend.

Yes. If the course isn’t a fit, message us within 14 days from purchase and we’ll help resolve access issues or process a refund according to the usage state.

Include your purchase email and the reason—feedback helps us improve.

After you complete all required lessons and pass the final quiz, you can download a personalized certificate (PDF).

It’s designed to be shareable on LinkedIn as a credential or attached to internal training records.

We typically respond within 24 hours (often much faster on weekdays). For urgent access problems, include “ACCESS” in the subject line.

You can reach us via [email protected] or call +1 (415) 729-6048.

Yes. We can provide:

• Volume pricing for groups
• Consolidated invoices for procurement
• Completion reporting

Use the “Ask a question” modal and select Billing / Team.

We collect only what’s needed for account access, course progress, and support. You can request export or deletion of your account data by contacting support.

Payment details are handled by the payment provider and are not stored on our servers.

Yes. You don’t need prior media-analysis experience. We start with simple mental models (how narratives work, basic verification steps) and quickly move into real-world practice.

Advanced learners still benefit from the checklists, workflow, and the final assessment.

Try these quick fixes:

• Open in an updated browser (Chrome, Safari, Firefox)
• Disable aggressive ad/script blockers for the course domain
• Try a different network (some corporate proxies block media)
• Hard refresh (Ctrl/Cmd+Shift+R)

If it persists, send a message with your device + browser version and a screenshot of the error.

Yes. Use the “Forgot password” option on the sign-in screen. For email changes, contact support and include both your old and new email address so we can migrate your access safely.

Yes. Forward your purchase confirmation email to support and request an invoice/receipt. For company billing, include your legal entity name and billing address.

Yes. Course materials are regularly updated to reflect new platforms, emerging manipulation tactics, and better verification tools.

Your access includes future content updates during your access period.